The process of improving social services requires a comprehensive approach and institutional coordination

Kosovo Local Government Institute organized a workshop entitled “Social Services – Challenges and the Need for Change’ which aimed to address specific topics related to the delivery of social services.

Participants in the workshop were: the representatives from Social Work Centers, Directors of Health and Social Welfare; representatives from the Ministry of Labor and Social Welfare (MLSW); donors; and representatives of Civil Society Organizations (NGOs).

The workshop served to identify the challenges in this area, as well as the necessary changes to improve these services. A particular focus was placed on the need to change policies/legislation, and also in the objectives/options presented in the Concept Paper on Social and Family Services.

At the opening of the workshop, the Executive Director of the KLGI Institute, Besnik Muçaj, discussed about the right momentum to provide sustainable solutions in the field of social services through sustainable funding and the development of adequate policies in this area. Muçaj expressed the willingness of the KLGI Institute to continue the contribution in improving social services by strengthening the structured communication between Municipalities and Social Work Centers.

Meanwhile, the Expert of Social Services, Bajram Kelmendi, focused on a series of issues related to the achievements and challenges in this area. Although there is a need for intervention in the delivery of social services, some progress can be noted, with an emphasis on the establishment of 22 minimum standards for social and family services that have played a crucial role.

Nonetheless, serious work and commitment is needed to address the challenges related to: professional trainings; advancement of multi-disciplinary and professional teams; increased support for marginalized groups; the empowerment of Social Work Centers; as well as the increased support from central institutions and civil society organizations.

Further, The Head of the Division for Social Welfare in the Ministry of Labor and Social Welfare (MLSW), Mentor Morina, presented on the need for intervention in the field of social services. In this regard, it is significant to: classify the organization and financing of social services; identify the current financing of social services; consider the types of social services; as well as create a specific grant for social and family services.

At the end, the participants had the opportunity to discuss and provide proposals, while the KLGI Institute will continue to cooperate with the institutions and provide support to processes that have an impact on the sustainable financing of social services.

This activity is organized within the project entitled “Support for Stronger and Sustainable Municipalities (SSSM)”, financed by the Royal Norwegian Embassy in Kosovo.