Kosovo Mosaic works through uniting municipal issues

Today, in an inter-institutional meeting, the findings from a three-year periodic report of Kosovo Mosaic were presented by the local, central, international/local organizations. This document is drafted by the United Nations Development Programme (UNDP) and the United States Agency for International Development (USAID). Kosovo Mosaic 2015 is a continuation of the UNDP’s reports since 2003.

This report represents the perspectives/views of 6,700 citizens on the quality of public services and the performance of local authorities with regard to the provision of services. Based on four previous reports published in 2003, 2006, 2009 and 2012, this report presents further contribution to the important debate of the role and function of local government in Kosovo. This year’s edition shows the perceptions and opinions of respondents from 38 municipalities on the performance of services ranging from drinkable water, sanitation and administrative services to the citizen’s satisfaction with local institutions.

Some facts coming from Kosovo Mosaic 2015:

What does this report contain?

This report measures the level of satisfaction with the performance of mayors, municipal assemblies and municipal administrations. The report shows a comparison of results from 2015 and previous surveys in order to provide an analysis of trends in terms of the overall citizen’s satisfaction with public services and local government institutions.

Data from Kosovo Mosaic 2015 show that in Kosovo, the lack of economic development and its consequences are the primary issues that need high-priority as perceived by the respondents. Around ¾ of the citizens in Kosovo believe that unemployment, the lack of economic growth and poverty/ low standards of living are the biggest problems that they encounter in their communities. 

The average level of satisfaction with public services has slightly declined from 2012 to 2015. The majority of the citizens in Kosovo are satisfied with phone and postal services, electricity supply and the management of primary/secondary schools.

On the other hand, the management of local government, public procurement and tenders, the recruitment of municipal staff and the management of municipal funds have a lower level of satisfaction by the citizens. In comparison with 2012, the level of satisfaction for recruiting civil servants, public transportation and urban/rural planning has had the largest decline; whereas the level of satisfaction for power supply has had the largest increase. 

Medicine Services:

In general, the citizens in Kosovo have a relatively good access to health services and pharmacies in terms of geographical proximity, despite the fact that the access to hospitals is more problematic. 
-    More than 30% of the respondents reported that they can reach the doctor or pharmacies in less than 10 minutes on foot or by public transport from their homes, whereas only 13.2% responded the same for hospitals.

¾ of the citizens in Kosovo said that they were satisfied with emergency services, less than ¾ said that they were satisfied with health services in family health centers and even fewer with health services in hospitals.

Education services:

Slightly less than half of the respondents have stated that the primary school is less than 10 minutes of walking or by public transport from their homes. Pre-schools/kindergartens and schools in particular are less accessible in terms of geographical proximity.

Although there was a decrease in the level of satisfaction with the management of primary and secondary schools from 2012 to 2015, the citizens in Kosovo are generally satisfied with the educational institutions; the satisfaction with the access in the quality of education in secondary schools is slightly lower compared to kindergartens/preschools and elementary schools.

Culture and Sport:

The satisfaction level for cultural and sport activities has increased from 2012 to 2015, while the level of satisfaction with the protection of cultural heritage has decreased considerably. 
-    More than half of the responds are satisfied or very satisfied with sports activities in their municipalities, whereas less than half of the respondents are satisfied with youth and cultural activities.
-    Only 45% of Kosovans stated that they are satisfied with the protection of cultural heritage in their municipalities.

Road maintenance:

Despite the decline in satisfaction compared with 2012, more than half of the citizens in Kosovo (56.3%) said they are satisfied with the maintenance of roads in their municipalities; calculated as the average level of satisfaction for cleanliness of municipal roads, the condition of these roads and road signs.
-    A slightly higher percentage of citizens are satisfied with the condition of roads in their municipality (58.1%) compared to those who are satisfied with the level of cleanliness of the streets and road signs in their municipalities.

Public lighting:

More than half of the municipalities in Kosovo remain satisfied or very satisfied with public lighting in their municipalities.
-    A slightly higher percentage of women (54.7%) compared to men (52.7%) were satisfied or very satisfied with public lighting in the streets and public spaces in their municipality; however, fewer women (65.2%) compared to men (67.4%) feel safe or somewhat safe at night with public lighting in their municipalities.

Parks and public squares:
-    62% of the respondents said that they are satisfied or very satisfied with parks and public squares in their municipality;
-    63.4% of the respondents said that they are satisfied with the existence of parks and squares in their municipality, while 60.5% with the usability of these parks.

Public transportation:
-    The level of satisfaction has dropped drastically from 2012 to 2015.
-    55.9% reported that they are satisfied or very satisfied with public transport in their municipality; with the average level of satisfaction of the use of public transport, public transport services and the time needed to reach the destination using public transport.

Electrical energy:
-    72-74% are satisfied or very satisfied with the power supply and telephone/postal services.
-    34.9% are satisfied or very satisfied with the work of the Center for Social Work in their municipality, whereas the average level of satisfaction with the services has decreased significantly compared with 2012.

Public administration services:
-    More than 80% of the respondents believe that institutions that deal with birth certificates / marriage / death, driving licenses, identity cards and passports are effective.
-    Institutions that deal with business licenses and construction permits are seen as efficient by 67.6%, respectively 63.6% of the citizens in Kosovo.

Local Governments:
-    86% of the respondents believe that all or some of the problems in their municipalities can be solved by local governments.
-    The citizens of Kosovo are the least satisfied with the operation and management in their municipalities.
-    Only 24% of the citizens in Kosovo are satisfied or very satisfied with public procurement and the recruitment of personnel in their municipality; whereas 31.9% of the respondents are satisfied or very satisfied with the management of municipal funds.
-    A higher proportion of the citizens in Kosovo (62.4%) are satisfied with the Municipal Administration, compared to the Municipal Assembly (49.2%) or the Mayor of the Municipality (54.1 %)